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Frequently Asked Questions

General


Using the Scoreboard


Purchasing/Registration


Custom Scoreboards/Modifications






General

The scoreboards are 'shareware'. What exactly is shareware?
You wouldn't buy a car without seeing it and trying it out, and the same applies to software. We let you try our software before deciding to purchase it. Shareware means that you can download the program for free and try it. To use the scoreboard without interruption, we ask that you purchase a registration for the scoreboard.
What is the difference between the trial version I download and what I get when I purchase/register?
The scoreboard that you download from our website is fully functional, with the only restriction being that a trial reminder appears every few minutes. When registered, the only thing that changes is that the trial reminder no longer appears, allowing you to use the scoreboard uninterrupted.
Will your scoreboards work on my computer?
If it's a PC running Windows 10 / 8.1 / 8 / 7 / Vista, odds are that it will work. Our scoreboards require a minimum display resolution of 1024 x 768 to display properly. The best way to make sure it works is to download and try it for free. If you are on a Mac, we recommend getting a dedicated Windows computer to run the scoreboard, as using our scoreboards within Mac can take some technical expertise and cost about as much as a basic Windows computer. While we have no experience with Mac, you should be able to use an emulator such as Parallels Desktop for Mac to run Windows on your Mac, then install the scoreboard within Windows. On Linux, you would also need to use a Windows emulator.
My computer died or I want to use the scoreboard on a different computer, how do I do that?
If you have the Portable USB Key that you use to run the scoreboard, you can easily use the scoreboard on a different computer without interruption by following the steps below. This process is useful when your old scoreboard computer no longer works, or you are using a different scoreboard computer than you previously used.
  1. Using a computer with internet access, download the scoreboard that you purchased by going to the Scoreboards page and navigating to the Download link for the appropriate scoreboard.
  2. If the computer that will run the scoreboard is not the one you downloaded the scoreboard to, transfer the installer to a removable media such as a burned CD/DVD, USB drive, external hard drive, or other removeable media and connect it to the scoreboard computer.
  3. On the computer that will run the scoreboard, run the installer that you downloaded and complete the installation.
  4. Insert the Portable USB Key into a USB port on the computer that will run the scoreboard.
  5. Start the scoreboard. The scoreboard should recognize the Portable USB Key and run without interruption.
I have my Portable USB Key, how do I use the scoreboard on a different computer?
If you have the Portable USB Key that you use to run the scoreboard, you can easily use the scoreboard on a different computer without interruption by following the steps below. This process is useful when your old scoreboard computer no longer works, or you are using a different scoreboard computer than you previously used.
  1. Using a computer with internet access, download the scoreboard that you purchased by going to the Scoreboards page and navigating to the Download link for the appropriate scoreboard.
  2. If the computer that will run the scoreboard is not the one you downloaded the scoreboard to, transfer the installer to a removable media such as a burned CD/DVD, USB drive, external hard drive, or other removeable media and connect it to the scoreboard computer.
  3. On the computer that will run the scoreboard, run the installer that you downloaded and complete the installation.
  4. Insert the Portable USB Key into a USB port on the computer that will run the scoreboard.
  5. Start the scoreboard. The scoreboard should recognize the Portable USB Key and run without interruption.
What projectors/displays do you recommend for your scoreboards?
Any projector/display should work with our scoreboards, as long as it supports the video resolution that the computer running the scoreboard uses. In general, gyms and other bright places will require projectors with higher lumens to be clearly visible. We suggest that you contact a local projector/display distributor if you need additional help with displays for our scoreboards.
Does the computer need internet access in order to use your scoreboards?
The computer does NOT need internet access to use and register a scoreboard on it.

To install the scoreboard on a computer without internet:
  1. Using a computer that DOES have internet access, download the program installer from our website
  2. Transfer the installer to a removable media such as a burned CD/DVD, USB drive, external hard drive, or other removeable media.
  3. On the computer without internet access, locate the installer on the media and run it to install the scoreboard.
See also: registering a computer without internet
Do you have a brochure for your scoreboards?
No, we feel that the information available on this website and the ability to try the scoreboards should give you enough information to decide whether to use our scoreboards.
What are the dimensions, weight, and other physical specs of the scoreboards?
We provide SOFTWARE scoreboards that work with video displays, not PHYSICAL scoreboards. The scoreboard is the size of the display you use. Most of our scoreboards will stretch to fit the size of the display, whether it has a proportion of 4:3, 16:10, 16:9, or some other variation.


Using the Scoreboard

The scoreboard crashes or doesn't work properly after installing, what's wrong?
Often the problem can be attributed to Windows needing a restart to load the newly installed dll's. Try restarting the computer a few times and try again. Also you may try uninstalling the program, restarting the computer, installing the program, restarting the computer. If this doesn't help, contact us with details of the steps leading up to the problem.
I can't change a number or time on the scoreboard, what do I do?
If one or more parts of the scoreboard appear to be not functioning properly, usually the problem is that you have not read/followed the scoreboard help. Directions for accessing help are displayed on the intro screen before the scoreboard appears. Help can usually be accessed from the scoreboard by pressing 'F1' or 'h'.
What is the control screen (v2 scoreboards only)?
All of our v2 scoreboards are available with or without a control screen. The control screen is used by the operator to control the operation of the scoreboard without having to mouse or tab over the actual display screen. The control screen is only useful if you have two separate video outputs on the PC. The control screen is enabled from the scoreboard by pressing F2 to access the Options window, then selecting the Other Settings tab and checking the Show control screen Checkbox.
How do I use the control screen while showing the display screen to spectators?
To learn how to set up your screens see Screen Setup.
I can't access the Web Remote page in my web browser, what's wrong?
Since the Web Remote feature makes use of a web server embedded into the scoreboard, there are various reasons why you may not be able to access the Web Remote page in your browser.

Follow the below list of items to check. After each item below, try accessing the Web Remote in your browser to see if it is now accessible.
  1. Verify that web remote is running in the scoreboard.
    1. If the scoreboard program is not running, start it.
    2. Press 'F2' to open the Options.
    3. Click on the Web Remote tab.
    4. Verify that the Status shows "Running". If it doesn't, click the Start button. If you get any errors when clicking Start, follow the instructions to fix the issue.
  2. Try the second URL displayed in the Web Remote Options. Many mobile devices are unable to use the URL that contains the computer's name, so you may need to use the URL that contains the computer's IP address, which may look like 192.168.1.100.
    1. If the scoreboard program is not running, start it.
    2. Press 'F2' to open the Options.
    3. Click on the Web Remote tab.
    4. Locate the URLs displayed below the "Open a web browser..." message.
    5. Next to the second URL, click the "Open" link to open the Web Remote page in your default browser, or click the "Copy" link and paste the URL into your browser and press Enter.
    6. If this doesn't work, then the issue may be a restrictive firewall or an issue with the Web Remote server: continue below.
    7. If it does work but it doesn't work from another computer or mobile device, then continue below.
  3. Check your network location. In general, Web Remote requires that the computer's network location be configured as Home, Work, or Private. The instructions below are dependent on your version of Windows.
    • Windows 10
      1. Click on the Start Menu, then click on Settings (this may appear as a gear icon).
      2. Click on "Network & Internet".
      3. In the menu on the left, click on "Ethernet".
      4. On the right side under "Ethernet", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
      5. Under "Make this PC discoverable" or "Find devices and content", if the setting is currently "Off", click on the setting to change it to "On".
      6. Try to access the Web Remote from your web browser.
    • Windows 8 / 8.1
      1. Bring up the Charms by moving your mouse to the bottom right corner of the screen, then moving your mouse up a little until the Charms appear. Click on "Settings".
      2. In the bottom right corner of the screen, click on "Change PC Settings".
      3. In the "PC Settings" menu on the left, click on "Network".
      4. In the "Network" menu on the left, click on "Connections".
      5. On the right side under "Ethernet", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
      6. Under "Find devices and content", if the setting is currently "Off", click on the setting to change it to "On".
      7. Try to access the Web Remote from your web browser.
    • Windows 7
      1. Click on the Start Menu, then click on Control Panel.
      2. Click on "Network and Sharing Center", or if categorized, below "Network and Internet" click on "View network status and tasks".
      3. In the section called "View your active networks", on the left side below the network name, click on the link that is the current network location (such as Home Network). If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
      4. In the Set Network Location dialog, click on "Home Network" or "Work Network", whichever is most appropriate.
      5. If you get the "Create a Homegroup" dialog, click Cancel to close this dialog.
      6. Try to access the Web Remote from your web browser.
    • Windows Vista
      1. Click on the Start Menu, right click on "Network", then click on "Properties".
      2. On the right side below the network map, find the heading with the network name followed by either "Private network" or "Public network". If there are multiple networks listed, you may need to repeat this procedure for each appropriate network. If it says "Private network", you can skip this network. Otherwise, continue by clicking the "Customize" link to the right of the network name.
      3. In the Set Network Location screen, click on the "Private" option, then click the "Next" button.
      4. Click "Close" to close the "Set Network Location" screen.
      5. Try to access the Web Remote from your web browser.
  4. Make sure that your computer firewall is allowing connections to the Web Remote server.
    • Steps for configuring your firewall vary by vendor. Check the documentation for your firewall software for instructions on how to allow a program access through the firewall.
    • Make sure that the scoreboard exe (for example "Basketball Scoreboard Pro.exe") is allowed access through the firewall, including acting as a server, accepting requests from other computers, or similar settings.
  5. Make sure that the computer running the scoreboard with Web Remote is on the same local network as the computer or device that you are trying to access the Web Remote page from.
    • If the scoreboard computer is on your home network and your phone is using a cellular network, Web Remote will not work. Connect the phone to a wireless network that is on the same local network as the scoreboard computer.
    • Make sure that both the scoreboard computer and computer/device accessing the Web Remote page are on the same part of the network. If your network is partitioned, both devices must be within the same network partition.
If you are still having trouble with the web remote feature after following the process above, please contact us for further assistance.


Purchasing/Registration

How much does that scoreboard cost?
We offer two purchase options, either a lifetime USB key or a one-month single computer. See the Purchase Options page for details on each purchase option.

The prices of each scoreboard can be found on the pricing page.
How does the purchase/registration process work?
The registration process is as follows:
  1. Download and install the scoreboard on the PC it will be running on during the first games. The temporary registration is locked to a single computer.
  2. Start the scoreboard - the first screen that comes up is the Reminder screen.
  3. Click on the Purchase Information button. It is here that you will find the 15 character registration serial number.
    1. If the PC has an internet connection, simply click on the "Click here to purchase program online" link.
      1. This will take you to our Purchase web page and automatically enter the registration serial number.
    2. If the PC does not have an internet connection:
      1. It is very important to copy this serial number exactly.
      2. On a web connected PC go to www.pcscoreboards.com
      3. On the left side click on Purchase/Register
      4. Enter the 15 character serial number very carefully.
  4. Complete the online purchase/register process on our website. This will transfer you to one of our secure payment processors, where you can use various payment methods including a credit or debit card to complete the purchase.
  5. As soon as payment is complete, we will send you the temporary registration password, which is 16 characters long, by email. If you use an instant payment method, the password should also appear on the purchase completed page on our website.
  6. To enter the registration password, start the scoreboard on the same computer you used in step 2. You should get to the first screen, the Reminder screen.
  7. Click on the Enter Password button. It is here that you enter the 16 character registration password. Once again it is very important to copy and enter this password exactly. Once the password is entered, the scoreboard will be registered on that PC.
  8. At this point the reminder screen should show the expiration date for the registration password you entered.
  9. If you purchased a registration that includes a USB registration key, it will be sent by regular mail within a week. Once you receive the USB registration key, you can run the scoreboard uninterrupted on any one computer while the USB registration key is plugged into the computer.
Does the computer need internet access in order to register your scoreboards?
The computer does NOT need internet access to use and register a scoreboard on it.

To register the scoreboard on a computer without internet:
  1. On the computer being registered, start the scoreboard and click Purchase Information or Register.
  2. Copy down the serial number and supply it during registration on our Purchase page.
  3. Once we send you the registration password, you will need to enter the password into the program on that same computer.
See also: installing on a computer without internet
What / where is my registration serial number?
Your serial number is a unique number that identifies your computer. It allows us to give you a unique registration password that registers the scoreboard on the computer with the corresponding serial number that you provide to us. Therefore, when registering it is important to provide the serial number from the scoreboard running on the computer being registered. It can be found by starting the program and clicking on Purchase Information (for v2 scoreboards) or Register (for v1 scoreboards) on the Reminder screen. Multiple registrations can be purchased at a discounted rate by contacting us.
I have the registration password, now where do I enter it to register the scoreboard?
  • v2 scoreboards: Start the scoreboard and click Enter Password on the Reminder screen.
  • v1 scoreboards: Start the scoreboard and click Register on the Reminder screen. The 3 parts of the registration password get entered into the 3 boxes found on the Register screen.
What is a portable USB Registration Key and how is it used?
All of our v2 scoreboards that are purchased (not rented) come with a portable USB Registration key. The key, while it looks like an ordinary USB thumb drive, is an individually coded scoreboard license key that allows uninterrupted use of the purchased scoreboard as long as it remains plugged into the PC running the scoreboard. In that sense it is like the key to your car. Once you receive the USB Registration key you will be able to install the scoreboard on alternate PCs to provide for backup PCs in case the original PC is not available or there is a need to switch to running the scoreboard on a different PC. The scoreboard will run uninterrupted on any one PC at a time while the USB Registration Key is plugged into it. It is your responsibility to safe guard the USB registration key as it cannot be replaced without repurchasing the scoreboard.
What if I lose my portable USB Registration Key?
The USB registration key is your license to use the purchased scoreboard. It is your responsibility to safe guard the USB registration key as it cannot be replaced without repurchasing the scoreboard.

If you have lost or otherwise misplaced your USB registration key, please contact us so that we can assist you in purchasing a replacement. Provide as much of the following information as you have:
  • Name of scoreboard purchased
  • Purchase date
  • Name of purchaser
  • Purchasing organization (if any)
  • Email address used to purchase


Mini USB registration key


USB registration key


Custom Scoreboards/Modifications

You don't have a scoreboard that meets my needs, can you make a specific/custom scoreboard?
Odds are we can make any software scoreboard you need. Contact us about developing a new scoreboard to meet your needs. Please include as much detail as possible.
Can a new feature be added to this scoreboard?
Often a new feature can be added, sometimes there will be an additional cost. Contact us with as much information as possible.
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PC Scoreboards by Software Technologies LLC

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